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Support

How to ask a question, report a problem, or request a feature: file a support request in the console and follow it to the end.

The Support page is in the console. Sign in at https://inference.mangoboost.io and open Support (https://inference.mangoboost.io/support) in the sidebar footer. It lists the requests you have filed in the organization you are working in, the one with the newest reply on top, 20 at a time. Select Show more to load the next 20.

File a request

  1. Sign in at https://inference.mangoboost.io and open Support (https://inference.mangoboost.io/support).
  2. Select New request.
  3. Pick the category that fits best:
  4. Getting started (the default), API errors, Rate limits, Billing, Credits, Account, Models, Data & privacy, Outage, Feature request, Other.
  5. Write a title (up to 120 characters) and the details (up to 4,000 characters).
  6. Select Send. The request opens as its own thread.

Never paste your API key or card details

Anything in a message that looks like an API key or a card number is hidden. If you did share a key, delete it in API keys and create a new one.

What happens next

Your request is triaged first: while the status reads Looking for an answer…, an answer is being looked for. When the knowledge base has one, an automated answer arrives in the thread, and it can cite where it came from; a source that is one of these documentation pages links to it. When there is no automated answer, or the request needs a person, a person replies.

Replies land in the request itself, and the Support entry in the sidebar shows a count of requests with an unread reply.

Request statuses

Status What it means
Looking for an answer… Triage is running.
Answered An automated answer is waiting for you.
With support A person has the request.
Awaiting your reply Our reply is waiting on your confirmation.
Resolved The request is closed.

An Answered request asks Did this solve it?: Yes closes it, and Talk to a person hands it to support. While a request is With support or Awaiting your reply you can also close it yourself with Solved.

Replying

Open a request from the list to read the thread and reply. The reply box has the same 4,000-character cap as the details field. There is no reply box while triage runs (there is nothing to reply to yet) or once the request is resolved: a closed request stays closed, though the conversation stays readable.

Closing a request

Select Solved (or Yes on an automated answer) when you are done. If we don't hear back within 24 hours of an answer, the request closes on its own as solved.

New request from a closed thread starts a follow-up, linked to the earlier request.

The one-question survey

After a request is resolved, a short survey may appear under it and on the list: how likely you are to recommend Mango Inference, 0 to 10, then one follow-up question. It is optional; No thanks skips it, and only one survey is offered at a time.

Email

You can also email support@mangoboost.io. The request thread in the console is the main channel; answers and their context stay together there.